Split & bulky equipment
Postcode-based air conditioner delivery
Large air conditioning equipment uses bulky-freight delivery. Availability is controlled by product and postcode, and the available service is shown at checkout.
Delivery & pickup
Getting your order to you, made clearer.
Air conditioners are bulky freight, while accessories and smaller parts can travel differently. Delivery options are matched to the products in your cart and your postcode, so checkout will show the services currently available for your order.
The quickest way to check
Enter your postcode at checkout
Delivery availability is product and postcode specific. Add the products you need, enter your delivery address and checkout will display the available shipping methods for that cart.
If a delivery method is not shown for a bulky unit, that unit is not currently enabled for delivery to the entered postcode.
How we ship
Different products can use different delivery methods
We separate bulky air conditioning freight from eligible parcel-sized accessories so each part of your order can use the most suitable service.
Accessories & parts
Eligible smaller items can ship separately
Many accessories and smaller parts can use parcel freight across a broader delivery area. Checkout will show the shipping option available for the item and destination.
Mixed carts
Your order may use more than one shipment
If your cart contains a bulky air conditioner plus accessories, the items may use separate shipping methods or dispatch points and may arrive at different times.
What happens next
From cart to delivery
Checkout confirms the options available for your order. We then process the order and dispatch each item from the appropriate location or freight network.
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1
Add the products you need
Build your cart as normal. Delivery is assessed against the actual products in the order.
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2
Enter your delivery postcode
At checkout, enter the delivery address so the store can check the currently enabled freight options.
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3
Choose from the available methods
Only delivery methods that apply to the products and postcode will be offered for selection.
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4
We process and dispatch the order
Products are prepared from the appropriate warehouse, dispatch centre or freight network. Separate items may be dispatched independently.
A note about freight deliveries
Large air conditioning equipment is generally handled by specialist freight carriers. Delivery routes and timing are controlled by the carrier. We can pass on reasonable delivery requests, but exact delivery times or a driver call before arrival cannot be guaranteed. Please also be aware that items in the same order may arrive separately.
Delivery questions
Things customers often ask
Why is delivery not showing for an air conditioner?
Bulky-unit delivery is enabled by product and postcode. If no delivery method appears for that unit at checkout, it is not currently available for delivery to the entered postcode. Contact us with the product and postcode and we can confirm the current options.
Can I request an exact delivery time or a phone call before delivery?
We can pass reasonable requests to the freight carrier, but freight routes are controlled by the carrier and we cannot guarantee an exact delivery time or that the driver will call before arrival.
Will everything in my order arrive together?
Not always. Air conditioners, accessories and parts can use different shipping groups or dispatch locations, so items from the same order may arrive separately.
Can I collect my order instead?
Pickup is available from selected dispatch locations. The current pickup locations are shown below. Please wait until you receive confirmation that your order is ready before travelling to collect it.
Still unsure?
Ask us before you place the order
Send us the product, quantity and delivery postcode and our team can help you understand the options currently available.
Pickup locations
Collect from an AWA dispatch location
Pickup is available from selected locations in WA, SA, VIC and NSW. Orders are usually ready in 2–4 days.
Pickup available
Osborne Park WA 6017
Usually ready in 2–4 days
Unit 5C, 44 Hutton StreetOsborne Park WA 6017
Australia
Pickup available
Wingfield SA 5013
Usually ready in 2–4 days
77 Wilkins RoadWingfield SA 5013
Australia
Pickup available
Mulgrave VIC 3170
Usually ready in 2–4 days
636 Wellington RoadMulgrave VIC 3170
Australia
Pickup available
Kemps Creek NSW 2178
Usually ready in 2–4 days
63 Abbotts RoadGate B
Kemps Creek NSW 2178
Australia
Please wait for confirmation that your order is ready before travelling to collect.
