You may return your product (excluding custom orders) anytime within 30 days from delivery for a full refund (minus any surcharges) there is a 10% restocking fee applicable and items must be boxed and unopened.
Please check you order when it arrives for any damage. Damage must be reported to our office within 48 hours to avoid any potential problems with suppliers.
Damaged items:
All our products are inspected before shipping. If you find your item is damaged on delivery, please send photos to damage@totalair.com.au. Damage reports must be made within 48 hours with evidence.
Cancelled orders / change of mind:
If you cancel an order before the item has been shipped, you will receive a full refund (minus any payment surcharges).
If you cancel an order once the product has been shipped, you will be required to have the product shipped back at your expense. The item will be inspected to make sure it is unopened and not damaged. A refund for the balance of the invoice will be returned to you minus a 5% restocking fee and any payment surcharges. You will be responsible for shipping both ways.
- All refunds will be processed once products are returned to our warehouse and have been inspected.
- No refunds will be given to any customer made equipment and or special orders.
- Pickup orders must be collected within 30 days of payment.
- If products are damaged whilst in your care, no refund will be available.
- Total Air Conditioning will adhere to the ACL requirements for refunds.
