Last reviewed: 10 October 2026

Airconditioning Wholesale Australia (AWA) supplies equipment from a range of manufacturers. The warranty that applies to a product depends on its brand, model and the manufacturer's conditions. Installation services have separate workmanship terms where they are purchased through AWA.

1. Australian Consumer Law guarantees

Goods and services supplied by AWA are covered by applicable consumer guarantees under Australian Consumer Law. These rights cannot be excluded or replaced by a manufacturer's warranty, a voluntary workmanship warranty or any stated claim period. A customer with a qualifying product or service issue may be entitled to a repair, replacement, refund or another remedy depending on the circumstances.

2. Manufacturer warranties

Manufacturers provide their own warranty periods and conditions for air conditioners, heat pump hot water systems and other equipment. Check the documentation supplied with your product, including any registration, servicing or installation requirements. Warranty periods, exclusions and procedures can differ between models and brands.

For equipment bought through AWA, you may contact our team directly if an issue arises. We can help identify the manufacturer, product details and appropriate next steps. You are not required to deal with the manufacturer as your only option for a claim under Australian Consumer Law.

3. Installation workmanship

The existing AWA installation policy provides a 12-month workmanship warranty for installation services purchased through AWA, subject to the installation scope and any written terms supplied with your booking. Installation arrangements, installers and additional services may vary by postcode and product. Manufacturer warranty cover on the equipment is separate from installation workmanship cover.

Workmanship warranties do not limit statutory guarantees for services. If work is performed by an installer you engage independently rather than purchased through AWA, contact that installer about their workmanship warranty; AWA remains responsible for any obligations that apply to equipment it has sold to you.

4. Licensed installation and manufacturer requirements

Air conditioning equipment must be installed, connected and commissioned by appropriately licensed tradespeople where required. Follow the manufacturer's instructions, including electrical circuit, installation, servicing and maintenance requirements. Where a fault is associated with work outside AWA's installation scope, we may need additional information to identify the cause and the responsible party.

5. How to report a warranty issue

Use our online enquiry form and include your order number, model and serial number, installation date if relevant, a description of the fault and photographs where helpful. If you are unsure of the serial number or model, our team can help you locate it.

For safety, turn off equipment and arrange qualified assistance if you notice smoke, electrical danger, refrigerant leakage or another serious hazard. Do not carry out unlicensed electrical or refrigerant work yourself.

6. Inspection, service calls and remedies

Some faults require a technician to assess the product or installation. AWA will explain the proposed inspection or manufacturer claim process. Charges may apply where an issue is not covered by a voluntary warranty or consumer guarantee, but we will not impose fees or conditions that unlawfully restrict your consumer rights.

7. Contact

For product or installation warranty assistance, use the AWA enquiry form or call 1300 440 550. Keep your invoice, product details and any installation documents for reference.